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Mr. Sabol,
Below is my detailed message to Omega Corporate.
As stated, I used to be quite happy with the service I got, but this all changed
about 2 or 3 years ago, especially this last year. Last summer, I sent
my Constellation for a battery, waterproof check, restoration of some of the
numbers in the bezel, and a general buffing. When it came back, the paint
on the bezel was uneven and sloppy, and there were tool marks (like pliers teeth)
on the case and bracelet. I was, to say the least, dumbfounded!
It was rectified, but how could this have happened? How could it have been sent
back to me in this condition? It takes quite a long time for a watch to
be serviced there, so it's hard to believe that a better job can't be consistently
done. I know mistakes happen, but these two events are so outrageous that
I won't be using SGCS until I have been convinced that the problems at that
facility have been solved.
I collect and trade watches, and currently
have many Omegas - vintage and modern. I am also quite active in watch
interest groups such as Timezone and NAWCC. I come in contact with many
people in the watch community and there is a widespread belief, based on experiences
like mine, that the competence and professionalism in your facility is wanting.
Besides fixing my watch correctly, I feel that
it would be appropriate for you to do more than simply finish the job.
I have been put to some trouble and inconvenience by this, and have been without
this regularly-worn watch for far too long.
Thank you for your attention to this matter,
Sincerely,
A. Charles Beddoe
-----Original Message----- From: A. C. Beddoe Sent: Wednesday, May 22, 2002 07:37 To: Maria.Mastrodonato@omega.ch Subject: RE:
Dear Maria Mastrodonato,
Thank you for your kind and prompt attention to this. I have been an Omega
owner since 1987 when I bought a Constellation chronometer. Over the years,
I have bought Seamasters and a Speedmaster, as well.
I have had my Constellation serviced several times over the years - batteries, broken
bracelet, water-resistance, etc. However, in the last 3 years, or so, the service
has become sloppy and even incompetent. My Constellation was actually damaged
by SGCS in Lancaster. This latest incident is the last straw. I have
heard many horror stories about this organization from others - all occurring in
the last few years. There is something terribly wrong there, and it makes
Omega look very bad.
I sent my Seamaster Pro mid-size to SGSC, Lancaster for repair,
to clean and regulate, fix the sticky bezel, re-do the red on the seconds hand,
and re-do the super luminova. They called to say that they would replace the dial
and hands.
What I sent:
What I got back:
Is there a problem here, or is it just me? Not only did they
put on a blue dial (very pretty, but not what I wanted), but the bezel is stuck
in the position shown and the hands hardly glow.
They had it for nearly 3 months. They are sending a shipping
label and will fix it, and expedite the repair. In their defense, the woman I dealt
with when I called was calm, understanding, pleasant, and willing to do what was
necessary to resolve the problem.
But there shouldn't be these problems.
Thank you for your attention,
Charles
A. Charles Beddoe
-----Original Message-----
From: Maria.Mastrodonato@omega.ch []
Sent: Wednesday, May 22, 2002 03:39
To: acbeddoe@netway.com
Subject: TR:
Dear Charles Beddoe,
We thank you for your message dated May 22, 2002. It is always a matter of
great concern to us when we hear of anyone dissatisfied with our products or
World Service Organization. Although we understand your disappointment in
the present state of affairs, you will surely understand that it is somewhat
difficult to judge from this end what could have gone wrong in this
particular matter. We therefore suggest that you send us all the details
regarding this repair job.
We would like to assure you that your complaint will be dealt with in the
best possible way. It is our aim to give full satisfaction to our customers
and we feel confident that your trust in our brand will be soon restored.
Awaiting your further news we remain,
With kind regards,
OMEGA Ltd
Maria Mastrodonato
Customer Service
-----Message d'origine-----
De : acbeddoe@netway.com []
Envoyé : mercredi, 22. mai 2002 00:26
À : aftersales@omega.ch; proaft.alfredo.bertorelli@omega.ch
Objet : Beddoe
I hope this kind of complaint is becoming tiresome to you, but the SGSC in
Lancaster, PA, USA has botched yet another repair job. Please contact me
for details, including pictures. When do you plan to solve your U.S.
service problem?
MEMBER OF THE "CHRONOMETER CLUB" AWCI
AFFILIATE CHAPTER
CONTACT INFOScott A. Ekleberry-Watchmaker
It's About Time! Watch Repair
A Full Service Watch Repair Shop In Upper Sandusky, Ohio, USA
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